Terms & Conditions

These Terms & Conditions ("Terms") govern your access to and use of the Support Desk application at support.progressiveaidata.com(the "Service"), operated by Progressive AI Data Private Limited("Progressive AI Data", "we", "us"). By creating an account, accessing the Service, or purchasing support hours, you agree to these Terms.

1. The Service

The Service is a customer support and project ticketing platform through which our customers raise tickets, track work, and manage prepaid support hours. Support and development work is delivered against a balance of prepaid support hoursthat customers purchase in advance.

2. Accounts & eligibility

• Accounts are provisioned for authorised representatives of our customer organisations.
• You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.
• You must provide accurate information and promptly update it if it changes.
• Notify us immediately of any unauthorised use of your account.

3. Support hours & payments

• Support hours are sold in fixed packs, priced and displayed on our Pricing page.
• Payments are processed securely through our payment gateway, Razorpay. We do not store your card or banking details.
• Purchased hours are credited to your organisation's balance and are consumed as work is performed and logged against your tickets.
• All prices are in Indian Rupees (INR) unless stated otherwise. Applicable taxes are charged as per law.
• Refunds and cancellations are governed by our Refund & Cancellation Policy.

4. Acceptable use

You agree not to misuse the Service, including by attempting to gain unauthorised access, disrupting the platform, uploading unlawful or malicious content, or using it to infringe the rights of others.

5. Service levels

We aim to respond to and resolve tickets within the service levels communicated to your organisation. Timelines are targets, not guarantees, and may be affected by ticket complexity, information availability, and your responsiveness.

6. Intellectual property & confidentiality

The Service, its software and branding are owned by Progressive AI Data. Work products are governed by your engagement agreement with us. We treat information you share through the Service as confidential and use it only to deliver the Service.

7. Disclaimers & limitation of liability

The Service is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, Progressive AI Data shall not be liable for any indirect, incidental or consequential damages, and our total liability for any claim shall not exceed the amount paid by you for support hours in the three (3) months preceding the claim.

8. Termination

We may suspend or terminate access for breach of these Terms. You may stop using the Service at any time; please see the Refund policy for any unused balance.

9. Governing law

These Terms are governed by the laws of India, and the courts at our registered location shall have exclusive jurisdiction.

10. Changes

We may update these Terms from time to time. Material changes will be reflected by the "Last updated" date above. Continued use of the Service constitutes acceptance of the revised Terms.

11. Contact

Questions about these Terms? Email info@progressiveaidata.com or see our Contact page.