Refund & Cancellation Policy

This policy explains how cancellations and refunds work for prepaid support hours purchased through the Support Desk operated by Progressive AI Data Private Limited.

1. What you are purchasing

When you buy a support-hours pack, the corresponding hours are credited to your organisation's balance and are consumed as our team performs and logs work against your tickets.

2. Cancellation of an unused top-up

• You may request cancellation of a top-up within 7 days of purchase, provided none of those hours have been consumed.
• A fully unused, eligible top-up will be refunded in full to the original payment method.

3. Partially used balances

• Once support work has begun against your balance, consumed hours are non-refundable as the service has been rendered.
• For a partially used purchase, we may, at our discretion, refund the value of the unused hours from that purchase.

4. How to request a refund

Email info@progressiveaidata.com from your registered email with your organisation name and the payment reference. We will acknowledge your request within 2 business days.

5. Refund processing & timelines

• Approved refunds are processed to the original payment method via Razorpay.
• Refunds are typically completed within 5–7 business days of approval, subject to your bank/card issuer.
• Any applicable taxes are refunded in line with the original invoice.

6. Failed or duplicate payments

If you were charged but hours were not credited, or you were charged twice, contact us with the payment reference. We will verify with Razorpay and refund any erroneous or duplicate charge in full.

7. Contact

For any billing or refund question, reach us at info@progressiveaidata.com or via our Contact page.