Progressive AI DataSign in

Privacy Policy

Last updated: 6 June 2026

Progressive AI Data Private Limited("we", "us") respects your privacy. This policy explains what information we collect through the Support Desk at support.progressiveaidata.com, how we use it, and your rights.

1. Information we collect

  • Account information — your name, email address, organisation, and role.
  • Support content — tickets, comments, attachments and time logs you create or that relate to your account.
  • Payment information — when you purchase support hours, payment is handled by Razorpay. We receive a payment reference, amount and status; we do not collect or store your card, UPI or bank details.
  • Technical data — basic log and session data needed to operate and secure the Service.

2. How we use your information

  • To provide, operate and improve the Service and deliver support.
  • To process payments and maintain your support-hours balance.
  • To send service communications such as ticket and payment notifications.
  • To secure the Service and comply with legal obligations.

3. Service providers

We share data only with providers that help us run the Service, under appropriate safeguards:

  • Razorpay — payment processing. Your payment is subject to Razorpay's own privacy policy.
  • Email delivery provider — to send transactional notifications (e.g. ticket and payment emails).
  • Cloud hosting — to host the application and database.

We do not sell your personal information.

4. Cookies

We use a single, essential session cookie to keep you signed in. We do not use third-party advertising or tracking cookies.

5. Data retention

We retain account and support data for as long as your account is active or as needed to provide the Service and meet legal, accounting and reporting obligations.

6. Security

We use industry-standard measures including encryption in transit (HTTPS), hashed passwords and access controls. No method of transmission or storage is completely secure, but we work to protect your data.

7. Your rights

You may request access to, correction of, or deletion of your personal data, subject to legal limits. Contact us at info@progressiveaidata.com.

8. Changes

We may update this policy; the "Last updated" date reflects the latest version.

9. Contact & Grievances

For privacy questions or grievances, contact our Grievance Officer at info@progressiveaidata.com. Full contact details are on our Contact page.